Frequent answer and question

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OUR IDENTITY?

Introducing Travelogate. Finding the best flight deals is made easier for our customers by our travel experts. You can make reservations with us by calling our toll-free number 1-800-577-2778 or chatting with us online via Facebook or our website.

WHY SHOULD I BOOK THROUGH TRAVELOGATE?

We have several agreements in place with almost all of the airlines, and we pass the advantages along to the clients. You will be able to save your hard-earned money in this way.To get in touch with customer service, send us an email or give us a call at 1-800-577-2778, which is our toll-free number.

WHAT PAYMENT OPTIONS ARE OFFERED WHEN MAKING RESERVATIONS ON TRAVELOGATE?

All major payment methods are accepted by us. – • Discover • MasterCard • American Express • Visa • MasterCard • We also accept Cash direct deposits. All transactions are secure, and the client’s data is all protected.

WHICH IDENTIFICATION MUST I BRING WITH ME TO THE AIRPORT WHEN FLYING?
E-tickets and a passport are both required. You might also need to carry government-issued documentation if your visa is expired. In order to clear up any misunderstandings, it is advised to discuss the matter with the travel agent when making reservations. To avoid any issues at the airport, it is also advised to bring the credit or debit card you used to make the purchase. However, we ask that before making a reservation, you confirm with the embassy if you have any questions.
WHEN WILL I GET MY E TICKETS?

Within 24 hours of making your reservation and completing all necessary paperwork, you will receive your electronic tickets. If you somehow missed it, call us and we’ll immediately send you e-tickets. We will provide you with your individual identification number, which you can use to contact us in relation to the same reservation in the future if you have any questions or wish to make any changes. Your itinerary and e-ticket will be sent to you in an email, which you can print out and bring with you to the airport to check in.

MY CREDIT CARD DECLINED. HOW DO I KNOW IF I WAS CHARGED?
If a booking is unsuccessful the payment method will not be charged. However, in the unlikely event that this occurs, please contact our Customer Care Team and they will be able to assist you further.
IS MY CREDIT CARD INFORMATION SAFE?

Yes, your information is protected by systems within compliance. For this reason, if you are applying for a refund some months after you made your booking, we may require your bank details to reimburse you as we do not hold your information for any length of time.

HOW DO I GET A COPY OF MY ITINERARY OR E-TICKET IF I LOSE IT?
If you have lost your e-ticket or itinerary please contact our Customer Care Team and request for this to be resent through to you.

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